Privacy Policy
Your privacy and operational data security are of the highest importance to us at Jadara Digital Techno Systems. This policy explains how we collect, handle, and safeguard your information in full accordance with applicable regulations.
1. Information We Collect
- Personal Information: We collect personal details you provide, such as your full name, email address, contact telephone number, and facility credentials.
- Operational & Usage Data: We collect metrics regarding your interaction with our cloud and local suites, including IP addresses, browser specifications, and pages accessed.
- Cookies & Identifiers: We utilize encrypted session cookies and system identifiers to ensure uninterrupted authentication and optimize your workspace experience.
2. How We Use Your Information
- To provide, operate, and maintain high-availability access to our medical and ERP software suites.
- To notify you promptly regarding critical updates, security enhancements, and legislative compliance notices.
- To deliver responsive 24/7 technical helpdesk support and respond to customer tickets.
- To monitor system uptime, conduct diagnostic benchmarks, and proactively prevent technical bottlenecks.
3. Legal Basis for Processing
- Explicit Consent: Where you provide consent to process specific technical information for custom setups.
- Contractual Execution: Where data processing is vital to execute service contracts and provide enterprise systems.
- Statutory Compliance: Where processing is necessary to meet tax, e-invoicing (ZATCA), and regulatory guidelines in Saudi Arabia.
4. Sharing Your Information
We never sell, monetize, or disclose your organizational data. We only share details in tightly controlled circumstances:
- With your explicit written agreement.
- With authorized infrastructure partners necessary for cloud hosting, SMS gateways, and secure storage under strict non-disclosure obligations.
- To comply with binding legal subpoenas or government authorities.
5. Your Legal Rights
- Right to access and review your registered data records.
- Right to request immediate correction or updating of inaccurate operational records.
- Right to request data erasure or export in accordance with regulatory retention laws.
- Right to restrict or object to discretionary data processing.
6. Enterprise Data Security
We implement rigorous organizational and cryptographic safeguards — including AES-256 data encryption at rest and in transit, multi-tier automated backups, and strict role-based access control — to ensure complete defense against unauthorized access or alteration.
7. Policy Updates & Modifications
We may periodically revise this policy to reflect technological progress or regulatory directives. Revisions will be published on this page with an updated effective timestamp.
Have Questions About Your Data Privacy?
Our compliance and security teams are available to address your inquiries.